Great company…I have a friend who’s son got the Walk N Roll toy as a gift. He tripped on it and the wood handle broke. She loves PlanToys® and was really bummed. She called them and explained what happened. They sent her a new one, no questions asked. The representative just asked that she please recyle the toy as all their toys are 100% recyclable. They didn’t ask for the other one to be returned, no hassle. Then for her son’s birthday he got the PlanToys® Drum Set. They were on vacation with family when he received it and upon coming
back to NYC they realized they left the cymbal behind. Her husband emailed them and asked if they could get a replacement part. Before he ever got a reply a whole new drum set had been shipped to them! Now that’ what I call Customer Service!
PS, The Walk N Roll is very loud and kids love it…parents, not so much.
From official PlanToys® website:
PlanToys® are made from non-chemically treated rubberwood. PlanToys practices the “Three R’s” of green living: Reduce, Reuse, and Recycle. Our manufacturing processes are designed to reduce waste and save energy. We reuse materials, and have introduced innovative methods to recycle paper and other products. We are always looking for new ways to improve and preserve our environment. PlanToys is the first company to manufacture toys using wood from rubber trees that no longer provide latex. The trees grow to heights of 50 feet or more. The sap from the rubberwood tree is the world’s primary source of natural rubber. After about 25 years, the latex yield decreases and the trees are usually cut down and burned. Instead of wasting this valuable resource, building our toys from rubberwood helps preserve the delicate balance of our eco system. There is no deforestation involved in the harvesting of rubberwood, as felled trees are replanted with new ones. Rubberwood is an eco-friendly, sustainable, high quality wood. The paper used in our packaging is recyclable which further reduces waste and our plants use state of the art solar energy. Our plants use state of the art solar energy and biomass (fuel from biodegradable organic material).
I’ll second that! Plan toys are the best ever. I have had very similar experiences, I accidentally broke a piece from my baby’s favorite toy, the cone stacker and plan toys shipped me out a replacement piece no questions asked. I just love them. I am happy to help spread the word about such a great toy company.